Revolutionize your product recall with a powerful, international and serene solution!
Efficient
Recognized expertise in the deployment of a product recall in different areas of activity
International
An international solution for multi-country groups and large international companies.
Serene
Olea acts in an agile way to cover your product recall from A to Z!
Olea: a solution in every stage before, during and after your product recall!
A successful product recall starts in here!
Before
prepare, anticipate and support
To guarantee the success of your product recall, Olea supports you during the preparation of your campaign:
Identification of your target
Identify and pinpoint the customers affected by the product recall. Import their contact information into the targeting system of Olea.
Development of communication's axis and messages' broadcast
In collaboration with your communication and marketing teams, Olea defines the type and the content that should be broadcasted.
Creating an effective communication plan
To keep a coherent brand vision, objectives and identity, Olea helps your teams choose the slots, channels, and frequency of your product recall broadcast.
Product recall structuring
Olea prepares the structuring and distribution of your product recall in terms of time, resources, teams and intervenors. Olea takes into consideration the complexity of your activity and the deficient product.
Digital driving during your product recall
inform, warn and announce your product recall
Communicate easily, effectively and differently with Olea:
- A multi-creator editor
With our intuitive editor Olea, your messages will be customized from the colors, texts, and imagery to perfectly fit your brand. Offer your customers different types of content: emails, forms, personalized questionnaires with several types of multimedia video, image, Tutorial and more … - A multi-channel center
Whether by mass database import, by URL or by file, Olea Sets up an automatic process for sending SMS and emails to inform your audience of the product recall. - An available call center
Not all of your customers were informed? Do you only have their phone numbers? no time to call them one by one! No worries, let Olea does the job for you. Our available operators will communicate and complete your customers’ forms directly to guarantee the success of your product recall campaign. - An automatic link generator
Olea automatically assigns a specific link in each SMS message or email.
Operative driving during your product recall
manage, organize and find solutions
Maintaining customer satisfaction and making them come back to your brand can be critical during a product recall.
Olea puts your customer in the heart of the product recall by finding the best alternatives, that fit your customers’ wishes, in terms of transport, cost, capacity, method and security such as :
- Sending repair kit: In case the customer can fix himself the default of his product using a simple repair kit. Olea ensures the entire procedure of preparing the kit, logistical follow-up until its delivery to the client.
- Implementation of processes to bring into compliance: Olea places all compliance processes in a controlled environment that guarantees high international standards.
- Supervision of the procedures and the operations of the affected goods’ exchange and return.
Olea is an end-to-end turnkey solution allowing you to manage, track and improve all the flows and stages of a product recall; we deliver a solution that perfectly meets each customer’s needs and requests.
After your product recall
To guarantee the success of your product recalls, Olea provides you with the key success indicators in one dashboard :
- All interveners in one place:
Olea gathers all the teams and resources during the product recall process in one place. The subordination of different players will be simulated according to each specialty and degree of involvement during the product recall. - Mix and match the data:
Whatever the format of your database (CSV, Xls, JSON) or its volume, Olea allows you to easily connect to data sources of different nature while preserving the high security of your customers’ privacy and personal data. - Advanced Reporting:
To guarantee a better understanding of the performance of each channel (SMS, emails or phone calls ), Olea gives you a real-time statistics look that detailed measures and KPI’s
Number of sent messages
Number of open SMSes
Number of open questionnaires
Number of answered questionnaires
Number of open ( processing ) client files
Number of closed client files - Accurate and instant coverage:
Get an instant overview of the status of each client file. Olea brings together the intelligence of the system and the expertise of the teams in one detailed progress layout.
