Whether by text, email, post or outbound calls, reach as many as possible of your affected customers via our well-targeted communication system.
Using links, texts, questionnaires, images, videos or emoji, Olea fascinates your audience with content that perfectly matches your brand.
In stores, at home or in our workshops, Olea provides the most suitable product recall solution for your client’s context.
Thanks to Olea, it is now easy to provide a high-performance and suitable solution for any customer anywhere in the world.
Perform your product recalls by reducing your resource and process expenses thanks to the optimized Olea product recall procedures.
On one single screen, obtain detailed performance insights of your whole product recall campaign, track the right metrics such as
Calmly observe, follow and analyze every step of your recall life cycle with Olea.
Customers are safe
Of cost reduced
Up to 80% of target coverage.
“The Olea solution is perfectly in line with our customer-centric approach in the management of our recall campaigns. The follow-up and the fluidity of Olea make us speed up in the process. The support and availability of the Olea teams are real assets and have confirmed to us that this choice was the right choice.
CHRISTOPHE VERMEULEN
Operations Manager Withdrawal / Product recall
Leroy Merlin
“Olea managed our product recall with extreme precision and serenity. The team took care of the entire product recall campaign with a simple process starting from communication, problem-solving, follow-up of each client file until the closing of the recall campaign.
We receive a monthly KPI’s updates to keep an eye on the process. Olea managed 45% of our customers in only 6 months. In the future, if we face any other recall problem, we will definitely collaborate with Olea.
VALENTINA SCILLETTA
Quality engineer
Leroy Merlin Italy
